Please note: Regarding the Canada Post Strike 2024 - Not to worry, we are using alternate carriers to ship your parcels in Canada without any delays. As usual, all orders over $250 are shipped for free. We will not be able to ship to PO Boxes during the strike - so please provide a hard address for you shipping needs.
For USA and International customers - shipping remains unchanged. Your parcels are shipped via international carrier and is free on orders over $250.
*All Bloodline Design parcels are shipped insured w/signature required
CANADA
Canada Post Expedited W/ Signature 1-7 day - $14.00
Canada Post Xpresspost W/ Signature 2 day - $22.00
FedEx Canada Express W/ Signature 2 Day - $22.00
USA
FedEx Ground USA 5-7 Day W/ Signature - $16.00
FedEx Express USA 2 Day W/ Signature - $22.00
INTERNATIONAL
FedEx International 3-5 Day W/ Signature - $45.00
SHIPPING AND DELIVERY TIME
All Bloodline Design Jewelry is made in the Bloodline Studios in Vancouver, Canada, and takes 2-3 weeks to manufacture. Due to the nature of our made-to-order manufacturing, we cannot guarantee delivery dates. We always do our best to get you your Bloodline Design as promptly as possible. If your package is delayed by a holiday, you will be notified by email. You will receive an email at the time of delivery with tracking details, so you know when to expect your package.
Bloodline Design is not responsible for packages that are lost or damaged in transit. Please double check your shipping and billing address as we are unable to re-route a package once it is in transit.
All shipments from Bloodline Design over the amount of $400.00 are shipped insured and require a signature at place of delivery. We do not ship to PO Boxes.
Any "refused" shipments are the customer's responsibility. The original shipping charge, as well as the cost of return shipping, will be deducted from the original purchase amount, as well as a 20% re-stocking fee.
INTERNATIONAL SHIPPING
Shipments outside of Canada may be subject to import duties and taxes, which are the responsibility of the recipient. Duties and taxes vary by country; we are not able to provide an estimated cost. Please contact your regional Customs Office for more information.
ORDER CANCELLATION
Because of the made-to-order nature of our manufacturing, you will have 12 hours to cancel an order placed online. All orders are final after 12 hours.
EXCHANGE PROCESS
Bloodline Design Jewelry is made to order based solely on the order you place. Due to the nature of our made-to-order manufacturing and the costs associated with manufacturing your item, we do not accept returns. If an exchange is necessary, please email info@bloodlinedesign.com within 14 days of receiving your order. All sales are final after 14 days.
You will receive a Return Authorization Number (RA#) and exchange form via email. All of the shipping details and instructions will be provided. Any package returned to Bloodline Design without a RA# clearly marked on the outside of the package will be refused. Merchandise must be in its original condition, unworn and accompanied by all original packaging.
Shipping costs are non-refundable. Customers are responsible for all shipping costs on exchanges. We recommend shipping with a carrier that provides a tracking number service.
The customer assumes all responsibility for any damage sustained during shipment, so please package carefully.
All International customers (customers outside of Canada) wanting to return merchandise for an exchange understand all duties and customs expenses levied by your country are not the responsibility of Bloodline Design and are not refundable by Bloodline Design.
