PRODUCT CARE
After a quarter-century of manufacturing and caring for jewelry, we have some pretty solid care suggestions for “best practice” in caring for your Bloodline Design jewelry. We are proud to manufacture our jewelry without any chemical or environmental harmful processes.
Your Bloodline Design Jewelry is individually handcrafted using century-old techniques. The results are classic collections incorporating .925 sterling silver, premium 18 karat gold, and natural gemstones. Unlike other major brands, we never electroplate our pieces as it is a shortcut in the finishing process. Further, we do not lacquer, coat, or paint our jewelry to prevent tarnishing as these practices reduce the quality of the piece and use heavy chemicals and environmentally harmful processes.
You can expect natural aging and tarnishing of your Bloodline Design Jewelry. The natural aging is a look we love. It is the way it is supposed to be. To prevent excessive tarnishing, it is important to care for and store your jewelry appropriately. Exposure to many natural elements can tarnish your silver jewelry. Prime examples are hot tubs, chlorinated swimming pools, some ocean environments, and some skin products and personal fragrances.
The blackening on your Bloodline jewelry is the result of an oxidation process using naturally occurring sulphur that may fade in some liquid cleaners. It is best to never use a liquid jewelry cleaner on your Bloodline Design Jewelry.
STERLING SILVER JEWELRY CARE
Professional cleaning of your Bloodline Design jewelry is recommended. Find a reputable local jeweller who has experience in cleaning jewelry. We recommend taking a picture of your item before leaving it with the jeweller. You may also ship your items to the Bloodline Studios in Vancouver, Canada, and we would be glad to clean your items for you. You will be responsible for shipping costs, and there will be a nominal charge for the cleaning service.
Earrings - 15.00
Rings - 20.00
Rings with stones - 25.00
Cufflinks - 25.00
Bracelets - 25.00
Bracelets with stones - 30.00
Fine necklaces - 15.00
Large necklaces - 25.00
Wallet chains - 25.00
Please email our customer service department at info@bloodlinedesign.com and request a Return Authorization number for your items to be cleaned. Please ensure the RA# is written clearly on the outside of your package, or the package will be refused. Please allow 2 weeks for us to perform the cleaning.
For regular, at-home maintenance of your Bloodline jewelry, your best bet is to use a Bloodline Design polishing cloth. A cloth is supplied at the time of purchase of marquis Bloodline items. You may also purchase a polishing cloth HERE. The Bloodline polishing cloth should only be used dry on dry jewelry. Simply rub and polish off the tarnish to restore shine. Cloth will become dark as it collects tarnish. The cloth can be used multiple times and should never be washed.
Using a mild bath of LIQUID dish detergent and a soft cloth is another good method of cleaning your jewelry. Gently rub your jewelry in the mild, soapy bath with a soft cloth. It is acceptable to use a soft-bristled toothbrush to gently scrub away built-up oils and skin products in hard to reach places. Rinse in warm water and pat dry. Do not store wet.
18 KARAT GOLD CARE
Follow the same care recommendations as outlined for silver jewelry.
GEMSTONE CARE
The Gems found in your Bloodline Design Jewelry are natural and exhibit unique individual characteristics and hues of colour. Some Gemstones are softer than others, but it is important to be aware that all gemstones can wear, chip, and roughen in texture over time, particularly if not cared for. Dropping your Gemstone jewelry and rough treatment is obviously bad, as is storing them in packages with other jewelry where the items can bang together and cause undue wear. It is best to store your Gemstone jewelry in its individual bag- especially while traveling.
Cleaning of your Gemstones is best done using a warm, mild bath of LIQUID dish detergent and a soft cloth. Gently rub your jewelry in the mild, soapy bath with the soft cloth. It is acceptable to use a soft-bristled toothbrush to gently scrub away the build-up of oils and skin products in hard to reach places. Rinse in warm water and pat dry. Do not store wet.
PEARL CARE
Wearing your pearls is one of the best methods of care as your natural oils keep the pearls hydrated and lustrous. In the event your pearls collect unwanted dirt, it is safe to gently rub them with a soft cloth in a lukewarm bath of liquid dish soap. Rinse thoroughly with warm water. Pat dry and leave to air dry. Never store your pearls in an airtight container as they require humidity. Otherwise, they can dry out and crack. Store your pearls separately from your other jewelry as pearls are soft and can abrade if left to rub against hard objects.
STORING YOUR BLOODLINE DESIGN JEWELRY
When not wearing your Bloodline Design Jewelry, it is always best to store it in a closed container away from humidity, direct airflow, and direct sunlight. Definitely DO NOT store your jewelry in the bathroom, on the kitchen window sill, or on your dresser close to skin products. Many skin products contain sulphur and other agents that will tarnish your jewelry. It is best to apply your skin products first and then layer on your Bloodline Design Jewels.
REQUEST A REPAIR
In the event your jewelry needs a repair, please email us at info@bloodlinedesign.com to discuss the details with our staff regarding the item to be repaired, shipping directions, and costs.
Beaded jewelry in need of repair after 21 days of purchase are charged a $20.00 restringing fee. The cost of lost beads are determined at the time of repair and will be communicated to the customer.
SIZING SERVICE
In the event, your new merchandise does not fit, OR your old Bloodline Design merchandise requires sizing, we are here to help. Just send an email to info@bloodlinedesign.com
Rings - $20.00 to $40.00 - final cost will depend on the size of the ring.
Bracelet - $20.00 to $50.00 - final cost will depend on the size of the links required.
Necklace - $10.00 to $50.00 - final cost will depend on the number of links required.
EXCHANGE PROCESS
Bloodline Design Jewelry is made to order based solely on the order you place. Due to the nature of our made-to-order manufacturing and the costs associated with manufacturing your item, we do not accept returns. If an exchange is necessary, please email info@bloodlinedesign.com within 14 days of receiving your order. All sales are final after 14 days.
You will receive a Return Authorization Number (RA#) and exchange form via email. All of the shipping details and instructions will be provided. Any package returned to Bloodline Design without a RA# marked on the outside of the package will be refused. Merchandise must be in its original condition, unworn and accompanied by all original packaging.
Shipping costs are non-refundable. Customers are responsible for all shipping costs on exchanges. We recommend shipping with a carrier that provides a tracking number service. The customer assumes all responsibility for any damage sustained during shipment, so please package carefully.
All International customers (customers outside of Canada) wanting to return merchandise for an exchange understand all duties and customs expenses levied by your country are not the responsibility of Bloodline Design and are not refundable by Bloodline Design.
PAYMENT OPTIONS
Bloodline Design accepts Visa, Master Card, American Express, Paypal.
NON-NORTH AMERICAN CREDIT CARDS AND ADDITIONAL CC CHARGES
For purchases made with non-US or Canadian credit cards, credit card companies or their issuing banks may charge customers an international transaction fee. These transaction fees are not made on behalf of Bloodline Design.
