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Frequently Asked Questions
FAQ
Bloodline Design is an independent jewelry house based in Vancouver, Canada. We create sterling silver, gold and gemstone jewelry with a strong connection to traditional craftsmanship and old World design. Each piece is made to be worn, lived in and kept.
Bloodline is rooted in the tradition of jewelry made to last. We work primarily in sterling silver using time honoured techniques and substantial materials to create pieces with weight, character and performance. Designed and made in Vancouver, our jewelry draws from the past without belonging to it.
Bloodline jewelry is made in our Vancouver studio using traditional jewelry-making techniques. Through each stage from the original model to casting and finishing our pieces pass through the hands of our jewellers rather than a mass-production line.
Sterling silver is at the heart of Bloodline. We work primarily in .925 sterling silver, with 14k gold and natural gemstones on select pieces. We do not electroplate, lacquer, coat, or paint our jewelry, allowing the natural character of the materials to develop with wear.
Yes. Our jewelry is handcrafted and individually finished in our Vancouver studios using traditional techniques that have been practiced by jewellers for generations. The subtle variation that come from working by hand are part of the character of each piece.
Bloodline Design Jewelry is available online at bloodlinedesign.com and at our flagship store in Vancouver, Canada.
Yes. Physical gift cards are available at our Vancouver store, and e-gift cards are available for purchase online at bloodlinedesign.com. Both can be redeemed in store or online.
Yes. We offer complimentary shipping on orders over $250.00. All orders are shipped fully insured with signature required upon delivery.
Returns and exchanges are considered on a case-by-case basis. Please contact us at info@bloodinedesign.com and our team will be happy to assist you.
To preserve the character and finish of your Bloodline jewelry:
- Store your jewelry in a dry, closed container when not being worn.
- Use a dry polishing cloth to gently remove tarnish from the sterling silver.
- When needed, clean with a mild soap and warm water. Rinse and dry thoroughly.
Yes. Bloodline jewelry carries a lifetime warranty against manufacturing defects. If you believe your piece has a manufacturing issue, please contact us and our team will assess it.
Jewelry is mad to be worn, and sometimes it may need a little care along the way. If your bloodline piece requires a repair, please contact info@bloodlinedesign.com with a photo of the piece and if available, your order number or original invoice and purchase date. Our team will review it and advise you on the next steps.
Our team is here to help. Contact Us.
info@bloodlinedesign.com